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From the east to the west, mauka to makai, this dealership is second to none! From walk in to the sale, service to accessorizing my family and I are completely amazed and totally satisfied! Every single person from sales manager to service to lot attendants, all of them, are a well oiled welcoming machine ready to serve. Hats off! Bow! Drop mic. - Lacios

Love going to Honda Windward. The workers are nice and they do a thorough job at inspection. When I brought my car in for service, they took the time to explain what was wrong with my car and gave suggestions that saved me money. The location is great too because it's away from traffic in town.

Needed warranty work on a broken part that came from The factory on our 2022 Civic. Ann in the service department was fantastic in ordering the part and scheduling me to get it replaced. I highly recommend her. The technician did a great job as it was a big part and other components had to be removed first to replace the part. The service was very quick so the wait time was very reasonable. I highly recommend Honda Windward for service and sales. All the employees there are extremely friendly and they really seem to care about their customers.

Ann in the service department was very helpful. She was able to squeeze me in today and have my Honda fixed and returned by 12:30. Great service. The shuttle driver was also top notch.

My car was serviced at the main Honda site in Kaneohe. Very friendly receptionist and quite helpful. Was very proficient and fast. She personally ensured that the service update and reminders were set correctly on my car after it was serviced. Kudos to her. Also the service agent or mechanic did an outstanding job. Kept my car clean. And checked everything. I am more than pleased with the level of customer services and look forward to a long working relationship with Honda Windward!

Huge shout out to Austin and Mel at Honda Windward! Austin, who was the car salesman, was very kind and genuinely honest was such a pleasure to work with during such a purchase. The General Manager, Mel, was very helpful and accommodating in getting my family and I get into a brand new desirable car. They both went above and beyond in my opinion and I would highly recommend working with the both of them (if you can) Mahalos!

I like Honda the best. Staff at the service department is sweet and very welcoming. They answer any questions you have & tell you the approximate time your car will be done, depending on the type of service. Best Honda dealership on island! Bought my car from this location too!

Went for an oil change and tire rotation which would normally take about 45 minutes but they found a damaged lugnut and fixed it. Extra time to fix it but it was worth the time to wait(15 minutes) knowing it was safe to drive. I was apprehensive about going to a dealer to get an oil change but the service and price was the better than any other place I've been to in the past. Honda Windward made me a believer, knowing they are the best.

Not impressed with the integrity and customer treatment at Honda Windward. I test drove a new car yesterday and agreed to buy it after working out the numbers. Financing was already in place. Since I had other errands to run and the car still needed to be detailed and fueled, I made an appointment to sign all of the docs and take the car first thing this morning when the dealership opened.

The salesman I was working with, Alvin, spoke with the sales manager to ensure they could hold the car and honor the agreement until today's appointment, which I was told was the case. On my way to the dealership this morning, salesman texts me that he's getting the car ready. Then a few minutes later he calls me and tells me they sold the car last night.

What happened to holding the car? I had an appointment to buy it, everything was in place. Poor customer service to just sell without even notifying me and then not even having the courtesy to inform me before I'm almost at the dealership to purchase a car. So much for verbal agreements and honoring a handshake. Extremely disappointed in Honda Windward; thought they would be better than this.

Was happy with the purchase of my 2021 Accord sport until I got home and did a thorough inspection of my new vehicle since no inspection was done or proper delivery at the dealer after purchasing. I came home and found scratches in the clear coat on the hood and MAJOR scratches underneath the front bumper. They had the vehicle on the pedestal right in front of the store when I first found it and I suspect the scratches happened at this point.

After immediately contacting the salesman, mind you after the dealership was already closed (took delivery right before they closed for the night) he proceeds to tell me that 'damage happens all the time and they just fix the cars prior to selling them.' When buying a new car, this is completely unacceptable. Now I have to go BACK to the dealer, and all they want to do is repair the damage.on my BRAND NEW car.

This is just wrong. I should not have to have a repaired vehicle due to the negligence of one of the dealers workers scratching my car, and then proceeding to not say anything. I find it hard to believe none of this was discovered when they were prepping my car. This tells me they either didn't prep my car or they prepped it, and simply thought I wouldn't find it.

Unless they can make this right, I'd caution all other buyers to look elsewhere. In addition, I plan to spread the word to all the other military buyers this dealership does business with. This is unacceptable and people need to know of their lousy practice. Having faith they handle this in the correct manner, just like they would want if they spent their money on a brand new vehicle and found what I found. Pictures attached. Will update my review once I see how they handle this tomorrow morning.