Bill Smith Photography

We were forced to use this service by our high school for my son's senior photos. I paid for a lengthy session and made an appointment, but still had to wait quite a while before he was seen. The photographer put him in an ill-fitting suit coat and even though I suggested it was a poor fit, she took the photos anyway assuring me that it wouldn't show up in the finished photos. Wrong.

It looks like he's wearing a coat 10x too big in his yearbook senior photo. I also paid the ridiculous $400 to get access to all the photos and was told right after the appointment to choose the 5 photos we would like retouched. We spent a good deal of time selecting the photos. I was told it might take several weeks to get the retouched photos. I called weeks later to ask why we hadn't received the retouched photos only to be told that retouching wasn't included in the package we purchased. Horrible customer service. Really bad experience.

Bill Smith photography was recommended by the high school my daughter attends for their senior pictures. The pictures that were taken are unsatisfactory, inadequate lighting, face dark on several pictures, no retouch done whatsoever. We had to pay for the pictures prior to seeing them, getting emailed a digital copy and release. I left 3 messages for Scott Smith, owner?, to see what could be done only to never receive a call back.

I spoke with the high school official that recommended this photographer and they emailed him requesting to contact me, that never happened either. I would not recommend this photographer that is unresponsive and provided such poor quality of photos.

Our school decided to use this local business compared to our normal district studio. Apparently, it's easy to overlook that you get a free digital image when you spend a certain amount. It does not populate on your "ready to check out" screen. I messaged the owner right away and they explained that I bought a high resolution image and that the free one was low resolution.

I asked to keep what I had purchased but asked if they could give me a copy of my second photo in low res since I had paid the extra $30 for a digital image anyway. I mean.they won't even honor a free item. I didn't ask for my money back. Just asked for the free item they advertised.but since I didn't click that button. I just got an email saying there was nothing they could do because they had already started to process my order. Funny, because I emailed them within a minute of securing my order and it says they can take up to 2 days to respond.

I think we would have been better off going with a bigger company that can and is willing to make changes to support their customers ans what they paid for. Very very disappointed.

Went here for Sr pics. Their A/C was out and they were over booked. Amy, our photographer, was awesome, fun, upbeat and took some very nice shots. They seem awfully pricey. And one employee was a bit rude to us and our photographer. Overall an ok experience.

Took photos at the placerville location. Photographer was professional and nice. All employes were pleasant to work with. They were patient and allowed us plenty of time to look at the photos taken. Masks being required was no issue.

I came here for the first time anticipating the shoot i have with them as I am not a very photogenic person. However the staff, especially the female taking my photos, there made me feel comfortable and at ease. Everything about my shoot here was pleasant and I recommend this place. Especially for school photos!

We've gotten really great quality pictures from this studio from Basic School pictures previously, but today was the first visit to the studio itself for senior portraits. Frank was absolutely fantastic to work with, took his time going through the different sets and making us super comfortable with the process. We couldn't be happier. Thank you for being so professional and covid careful while making it a fun time!

We have been using Bill Smith Photography for 5+ years now for all of our school picture day needs. From individual school photos, class pictures, to staff photos, Bill Smith Photography does it all! Bill and his team are amazing at what they do! School picture days can be hectic, and being able to get the attention of young children to smile for a picture is not an easy task, yet Bill and his team make it seem that way.

The team is always kind and patient with the children, and it shows in the photos we get back. Their professionalism, knowledgeable staff, patience and amazing photos is the reason we will continue using and recommending Bill Smith Photography.

We went to the studio for senior portraits. From the first person at the counter who took our information, to the photographer, to the person we reviewed the shots with and finally the person who took our order, the experience was great. Everyone was professional and there was no pressure to buy, which I really appreciate. They are not inexpensive but I have to say, Alison, our photographer, was excellent. She made everything easy and comfortable. She got great shots - so many, it's hard to choose! I'm very happy with our experience with them.