Bishop Photography

In this day and age proofs should be give or at least have access to view online prior to placing an order. I think it is crazy to make a customer place an order for pictures without even seeing the picture first. Of course they say you can return or schedule a retake but for sports teams that seems very odd, like how do you go back to the same location to take the pictures and who has to pay for the return shipping.

Seem very backwards and the woman tried to say it was for security reasons for under age children but every other picture company that has been used for other sports pictures gives proofs one way or another so again just sounds like a bunch of bull.

I find it horrible that you are unable to view the photos at all, you have to order and hope they did a good job. Oh, if you dont like them you can return them with your own money so theres that. Crazy

I placed an order in November 2021, received all but one item. I contacted them and asked what might be going on. They said it was sent (no email confirmation or tracking provided). They said they'd re-send the item and I'd have it by Dec. 20th. Never received. I contacted them again. Sent me a tracking number that did not work. I contacted them again. Re-sent me a tracking number.

No apologies for not receiving the item, was supposed to be a Christmas gift for my elderly mother from my youngest child. Each time I track the item, it says "it's on its way to a shipping facility". It's been weeks of it saying this. I'm beyond disappointed in not receiving what I paid for in November and very disappointed in the cold, heartless customer service I only receive when I reach out- there's no proactive anything from them. Absolutely unbelievable way to run a business. My husband will be calling today to speak to anyone he can.

Always do a great job with the kids and huge selection of photo options

Critical: Quality, Responsiveness, Value over priced and bad quality. Half the backdrop is clipped out of the photos, the team picture has players and coaches that arent even on the team. Wont buy photos from this company again. Terrible customer service Did nothing to rectify the bad products sold. Lesson learned.

My son had his sports pictures thru Bishop. The photographer was very good with the kids and the pre order process online was clean and intuitive. Waiting on the photos to come in, so I can't comment on quality yet.

Worst "professional" photography as well as customer service ever! My daughter took pictures with them through her cheerleading organization. Her squad was last to take photos and the sun began to go down. I asked the photographer & his assistant would the pictures turn out dark. They assured me that they wouldn't and if they did, it was nothing they couldn't fix with edit.

Ok so I proceed to purchase my photos online & apparently you can't even see the proofs online. I call and leave a voicemail & a customer service rep gets back to me the next day. Apparently, they don't show you proofs online for security purposes of the children. (Never heard of anything like it) She goes on about how if you're not satisfied for any reason there's a 100% money back gaurentee.

Ok so at this point I go through with ordering my pictures. Two weeks later my pictures come in the mail. Right away I call the number on the envelope. Really wish I could attach the photo on here. NOTHING was edited. My daughter is literally surrounded in darkness. Her background consist of a night sky & big black circles for trees. As I'm speaking to the rep, I stress to her that I really wanted these pictures being as though it's my daughter's first year as a cheer leader.

For that reason, I don't want money back but if possible, I would like to schedule a retake. She assures me that someone will call me the next business day to schedule the retake & they will come out to me for the retake. Ok great. Two days pass & no one calls. I decide to call in and see what's going on. The rep goes on to tell me that the previous rep gave me wrong information.

She did see the note in the system for the retake but it would be a few days before someone would reach out to me. Giving the company the benefit of the doubt, I simply wait. Today is Friday. This coming Monday will make THREE WEEKS since I called the day I received my pictures and I have yet to receive a phone call, email or any type of notification regarding my daughter's retake.

Sorry for the rant but I have to add this in. This morning I was awaken by a phone call from my sister that our cousin was killed last night in a hit & run. I'm sitting on my bedroom floor typing this because just a few seconds ago I was going through my bin of photos, in search of some old photos of my cousin's. Not to mention I've been through a lot the past weeks.

Really wish i could attach photos of the boot on my left foot & splint on my right hand (it took me about a hour to type this by the way). I notice the Bishop photo packet sitting on top of my photo bin. With everything going on & all my doctors appointments I totally forgot about the photos. Again, no one from bishop photo has attempted to contact me neither.

I decided to call and after explaining my situation and how I haven't gotten a call, the rep doesn't even apologize and begins to explain the return policy. She was totally unprofessional and flat out rude. I can't even remember how the conversation ended because tears began to fill my eyes as I began to think of everything I've been through today and this past weeks with my foot and hand/arm.

I'm going to keep my photos. I don't want to speak to another rep, I don't want to speak to a manager/ supervisor. If this is what I have to go through to be a satisfied customer I don't want it. I honestly just want the owner of Bishop Photo to read this review and make some changes in his company as well as customer service skills. You never know what someone is going through and regardless, I didn't deserve this and neither does anyone else.

Ordered a package of pictures for my sons soccer team. When they came the wallets came as a sheet of 8 that had to be cut by hand. Ok no big deal: except that I could barely differentiate between the edges of the background since it was forest and grass. So I did my best and the pictures ended up all different sizes. I called the company to explain the situation and was told that I would have to order another sheet AND pay shipping.

Okay I understand about the cost of the new sheet and would have ordered another except that the guy tells me, "you've gotta go online to order it and we have done thousands of kids and this is the first time I have ever heard of something like this." I already felt bad since I screwed up and I was hoping for the customer service to be a little better (especially when they've "done thousands of kids" for $40-50 for a basic picture package).

A little nicer customer service such as, "That's unfortunate that happened. Let me help. Why don't you pay for the sheet and I'll pop it in the mail for you as soon as its printed" would have been better than the condescending and dismissive answer I received.especially since they've dealt with "thousands of families".

Jenn and the team at Bishop Photo went above and beyond to meet our short notice deadline for our football players banners. They were always a pleasure to deal with and always returned our calls promptly and cheerfully (even when we kept adding extras) Thank you again! Bethlehem Catholic Hawks